Frequently Asked Questions

What shipping methods are available?

We deliver the goods on your address by DPD, UPS or a local post service in your country.


How long will it take to get my package?

You can choose from express delivery (next day) or common delivery 1-3 days.


Who should I to contact, if I have any queries?

Any queries or claims adress, please, through our contact form.


Do you ship internationally?

Yes, we deliver our products in all EU countries, Switzerland, Lichtenstein, Monaco and Great Britain.


What if I can not find my country on delivery list?

Please, contact us through the contact form or directly on info@czevitrum.com


How Can I return a Product?

We operate a full 30 days refund policy, where if you change your mind on any purchase you can return it to us within 30 days for a full refund. All we ask is that the good is returned to us undamaged.


What if the delivered product is broken?

Do not accept the delivery if the package is obviously demaged. If you find out the product is damaged, please, take the pictures of the product and contact us within five days after receive. Do not throw away the package or the damage product.

How Can I Change or Cancel My Order?

If you want change or cancel the order, please, send us your request with the Delivery code through the contact form.


What Payment Methods Are Accepted?

You can choose from the following possibilites: Paypal, PayU or Cash on delivery (in some destinations).


Is Byuing Online Safe?

Czevitrum Store as an official e-shop of the company Czevitrum puts the the highest priority on the security and satisfaction of its customers.